All orders received will be shipped via United Parcel Service (UPS) or sometimes the postal service. Orders will be processed and shipped within 3 - 7 business (Monday - Friday) days of receiving the order if the product is in stock. (However the majority of orders ship the faster than this time frame). If we determine that an order will not ship within the promised time frame we will notify the customer via e-mail or phone. Please allow 3 to 10 business days to receive your order from the time it was shipped.
Shipping charges are paid by the customer unless you qualify for free shipping. They are based on the weight of the order and shipping destination from our warehouse in Redwood City, CA.FREE SHIPPING
To qualify for free shipping your order must exceed $150, be shipped using UPS Ground and be under 60 pounds.
Orders being shipped to ALASKA or HAWAII do not qualify for free shipping.
There are a few brands whose products do not meet free shipping regardless of the total dollar amount. These brands are Green Products (Copper Green)
, all Sikaflex
, and all Grip Rite
products as they are too weight intensive. There are also a handful of items from Adjustable Clamp and Green Bull that do not qualify for free shipping as well due to the lengths of the products. Denver Foam also does not qualify as it is a bulky item to ship.
If your order requires being shipped to a PO BOX you will recieve it through the United States Postal Service (USPS). UPS cannot deliver to a PO BOX.
We currently ship anywhere in the world where UPS or USPS will deliver to. Your shipping charges will be based on weight and size.
The customer is responsible for paying all custom, duty & shipping fees relating to their order if applicable.
There are numerous items that we do not stock but offer for sale on our website. If you order an item that is labeled with the availability of preorder there will be a lead time for your order. Most manufacturers have minimums and we will not be able to order your item until we are ready to do a purchase order with the manufacturer. Sometimes you may be lucky with timing and we may be ready to do an order the next day, other customers could end up waiting a month. We will try and inform you of the time frame we anticipate.
OVERNIGHT SHIPMENTS / NEXT DAY AIR
Order received after 11:00 AM will be shipped the following day overnight or next day air unless we notify you in advance.